Privacy Policy

1. Introduction

Damai Logic ("we", "us", "our") is committed to handling personal data with care and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy describes what personal data we collect, how we use it, who may have access to it, and what rights you have over it. It applies to all personal data processed through our website at damailogqr.live and through our client engagements.

If you have questions about this policy or about how your personal data is handled, please contact us at [email protected].

2. Data We Collect

Information You Provide

• Name and email address (when you submit the contact form)
• Phone number (optional, if provided in the contact form)
• Message content (your enquiry or description of your situation)
• Additional information provided during engagement scoping conversations

Information Collected Automatically

• Basic web server logs (IP address, browser type, pages visited, referring URL)
• Cookie data — see our Cookie Policy for details
• Analytics data if you have consented to analytics cookies

Client Engagement Data

For paid engagements, we may process operational data you provide — including business records, telemetry, and transaction logs. This data is handled under a separate data agreement signed before the engagement begins and is not covered by this website privacy policy.

3. Legal Basis for Processing

• Consent — For analytics and marketing cookies, and for marketing communications if you opt in.
• Contractual necessity — For data processed as part of a paid engagement.
• Legitimate interest — For responding to enquiries submitted through the contact form, and for basic security logging.
• Legal obligation — Where Malaysian law requires us to retain or disclose data.

4. How We Use Your Data

• To respond to your enquiry and determine whether an engagement is suitable for your situation
• To communicate with you about an ongoing or proposed engagement
• To improve our website (with your consent, using aggregated analytics)
• To maintain records required by Malaysian commercial law
• To protect the security and integrity of our systems

We do not use personal data submitted through the contact form for marketing without your explicit consent. We do not sell personal data to third parties.

5. Data Retention

• Contact form submissions: retained for 24 months from the date of submission, then deleted unless an engagement has begun
• Engagement records: retained for 7 years to comply with Malaysian commercial record-keeping requirements, then securely deleted
• Web server logs: retained for 90 days, then automatically purged
• Analytics data: subject to the retention settings of the analytics provider (see below)

6. Third-Party Services

We may use the following third-party services. Each has its own privacy policy governing how it handles data:

• Google Analytics — Website traffic analysis (with consent)
• Google Maps — Location display on our website (no personal data submitted)
• Web hosting provider — Servers located in Malaysia or Singapore

We do not share personal data with third parties for their own marketing purposes.

7. Data Protection Measures

• Website data is transmitted over HTTPS
• Internal systems are access-restricted to Damai Logic personnel assigned to relevant work
• Client engagement data is stored separately from website enquiry data
• In the event of a data breach affecting your personal data, we will notify you and the relevant authorities within the timeframes required by Malaysian law

8. Cookies

We use essential cookies for basic site functionality, and optional analytics and preference cookies with your consent. Full details are available in our Cookie Policy. You can manage your preferences there at any time.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for processing where consent is the legal basis
• Request that we stop using your data for direct marketing
• Request deletion of personal data we no longer have a legal basis to retain

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. Where a request cannot be fulfilled, we will explain why.

If you believe we have not handled your personal data appropriately, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing personal data with them.

11. Children's Privacy

Our services are directed at businesses and their professional staff. We do not knowingly collect personal data from persons under 18. If we become aware that a minor has submitted personal data to us, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The Last Updated date at the top of this page reflects the most recent revision. Where changes are material, we will note this clearly. Continued use of our website following a policy update constitutes acceptance of the revised terms.

13. Contact

Data Controller: Damai Logic
42, Jalan Tasik Selatan, 57000 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: [email protected]
Phone: +60 3-9145 8736